Booking conditions

Who is responsible?

The responsible agent/operator is Svenska Campingpärlor AB, Box 133, SE-794 22 Orsa, Sweden. Corp. ID no. 556528-3628.
As operator we are obliged to ensure that:
• you receive written confirmation of your booking.
• you receive documents and details of where the key can be collected from and information about how to make payment.
• the rented object matches the description.
• you are informed about any significant changes affecting your booking.
• you have access to your cabin/room from 15.00 on the agreed date of arrival until 11.00 on the date of departure, unless otherwise agreed.
• you have access to your camping pitch from 15.00 on the date of arrival until 12.00 on the date of departure, unless otherwise agreed. At Orsa Camping, Siljansbadets and Rättviks Camping, you have access from 12.00.
• If you are not satisfied with your cabin/room/camping pitch, please contact us directly.

When does my booking count as confirmed?

Once you have paid your deposit (or the full rental amount), this confirms your booking as binding.

When do I need to pay?

If you book more than 40 days in advance, a deposit of SEK 500 is due plus cancellation insurance (if
purchased) and any booking fee. Thebalance must be paid no later than 40 days prior to your agreed
date of arrival. If you book less than 40 days prior to your date of arrival, the full rental amount must
be paid immediately. 


What happens if I do not pay on time?

If you do not pay on time, this will be regarded as a cancellation, whereby the rules regarding
cancellation apply. Please note that no acknowledgement of cancellation will be sent out.

Cancellation with cancellation insurance

To protect yourself in the event of anything unplanned occurring, you can purchase our
cancellation insurance. This costs 150 SEK/camping pitch and 350 SEK/cabin and it allows you to
cancel your booking up until 14 days before arrival for any reason.
• If you need to cancel 13 – 0 days before arrival you must show proof of your circumstance in the
form of a certificate from a doctor, authorities or from your insurance company. The certificate
needs to be sent in within 10 days of your cancellation. For cancellations on the same day as
arrival, you need to contact us before 12:00 (noon) that same day.
• For cancellations 13-0 days before arrival and without a valid reason no refunds will be given.
• No refunds will be given if you decide to cut your stay short.
• For all cancellations Svenska Campingpärlor always keeps the cost of the cancellation insurance
and we do not refund the booking fee.
• The cancellation insurance applies if a serious event outside your control occurs that you could
not have foreseen at the time of your booking and that makes it unreasonable to expect you to
honour your booking, i.e. illness or some other serious event affecting you, your family or your
travelling companions. You must be able to show of your circumstance in the form of a
certificate from a doctor, authorities or from your insurance company

Cancellation without cancellation insurance

• If you cancel more than 40 days prior to arrival, the rental fee paid will be refunded minus an
administration fee of SEK 500. The booking fee will not be refunded.
• If you cancel less than 40 days prior to arrival, no refund will be given.
• No refund will be given if you decide to cut short your stay.

What are my rights?

If we do not provide the cabin/room/camping pitch in the promised condition or at the right time and
are not able to offer another equivalent cabin/room/camping pitch, you are entitled to terminate the
agreement. We must then refund your money, minus a deduction for any use of the cabin/room/
camping pitch. Instead of terminating the agreement, you can request a reduction in rent.
If you have any complaints, you should inform us as soon aspossible, and no later than 11.00 on the
day after arrival. Any problems that arise during your stay should be reported immediately, so that
we have a chance to correct them.

You are entitled to let another party use the accommodation in your place and wemust accept them
unless we have any specific reasons for refusal. You must inform us of this prior to the date of arrival,
and a rebooking fee of SEK 200 will be charged.

What are my obligations?

Check that your booking confirmation is correct in order to avoid any misunderstandings. Once
payment is made we will assume that everything is correct.

To make a reservation with us there is a minimum age limit of 18 years. When making a reservation
for a party of 2 or more, we require that at least 2 of the guests are 18 years or older, unless a higher
age restriction is mentioned when making the reservation.

You must treat the cabin/room with due care and follow the applicable rules and regulations. All
guests are expected to show consideration for fellow guests and keep noise to a minimum between
23.00 and 07.00. You are responsible for any damage to the property and its contents owing to
carelessness by any member of your party. You are obliged to follow the rules concerning smoking
and the ban on pets for your cabin/room as stated in your confirmation; infringement of the ban on
smoking and pets will entail a clean-up cost of at least SEK 3,000.

You may not use the cabin/room/camping pitch for any purpose other than that agreed at the time of
booking and you may not have more people staying in the cabin/room/camping pitch than stated in
your booking details.

You must clean your cabin/room before departure as per the cleaning instructions. If you fail to do so,
we will carry out cleaning at your expense. A final cleaning service is available to book.
You must return all keys for your cabin/room/camping pitch on departure. If keys are not returned,
we will be obliged to change the lock at your expense.
You may not sublet your cabin/room/camping pitch.

The agreement ceases to apply with immediate effect if:

• you or anyone in your party creates a disturbance in the cabin/room/site.
• you or anyone in your party causes damage to the cabin/room/site.
• the cabin/room is used for activities other than its intended purpose.
• you or anyone in your party breaks the site rules and regulations.

If the agreement is terminated for any of the above reasons, you and your party must leave the
cabin/room/site immediately and you are not entitled to any refund.

What happens if we do not agree?

Please contact us directly with any complaints. Bear in mind that your chances of obtaining redress
may diminish if you delay in making your complaint. If we do not agree, you can contact the National
Board for Consumer Disputes (Allmänna Reklamationsnämnden).

War, natural disasters, strikes, etc.

The parties are entitled to withdraw from the agreement if the cabin/room/camping pitch cannot be
provided due to military operations, natural disasters, industrial dispute, prolonged interruption to
water or energy supply, fire or other similar major event that neither you nor we could foresee or
influence. In any such case we are obliged to refund your money as soon as possible, minus a
deduction for any use of the cabin/room/camping pitch.


We will always do our best to accommodate guests’ wishes, but in some instances, we must
reallocate cabins/rooms/camping pitches. Such changes do not imply any right for the guest to
wholly or partially fail to pay agreed charges.
The accommodation price does not include cleaning, bed linen, towels, cot/high chair unless
otherwise indicated in the confirmation.

Personal data

The General Data Protection Regulation, or GDPR is applicable as of May 25th, 2018 in all EU member
states to harmonize data privacy laws across Europe. This regulation protects fundamental rights and
freedoms of natural persons and in particular their right to the protection of personal data. We only
collect necessary data and personal information to be able to comply with the agreement you have
made with us, regarding for example your accommodation, event or other services. We never sell
your personal information to a third-party.
Read more information at:


Please note that there may be exceptions with regard to the booking terms at the various
campsites during certain events and periods. Information regarding such deviations will
be enclosed with the booking confirmation and can be viewed on the website for the
respective site.